Newly is pleased to announce that we have commissioned Pearson, the global leaders in personality assessment, to analyse the results of our work over the last year and refine our understanding of what makes the best care and support professional. Building on the insights we have gained from a year of industry testing, the Pearson analysis will provide a detailed breakdown of the workforce skills and aptitudes required in a consumer-driven market place.
Beyond clinical skill
Quality carers will always be the key to success for any aged care provider. But as the sector changes, so too does the profile of the best care professionals.
In an increasingly competitive marketplace, providers looking for an advantage are seeking a higher calibre of worker, with specific aptitudes and advanced skills. Consumer choice is driving behaviour for customers to consider personality and likeability in their buying behaviour, leading to a growth in demand for softer skills over qualifications and experience.
The new care and support professional
Our experience and insight is telling us that the new care professional:
- is personable and likable;
- is customer service focused;
- is business minded;
- is customer outcome orientated;
- takes a holistic view of care;
- has practical experience providing for different cultures and languages; and
- is familiar with new technologies.
“The process that Newly use to go beyond skills, to look at aptitude and attitudes is really important.”
Ellen Flint, General Manger, People Development, Benetas
Advanced screening
But how can providers ensure that candidates meet these increasing requirements? As candidate screening becomes more in-depth, recruitment places an increasing strain on in-house resources.
Our Newly Approved process is designed to assist HR teams and facility management to effectively and efficiently screen candidates. Providers can employ with confidence, knowing that only care and support professionals of the highest calibre pass our assessment centres.